What is a phone order?
Certain product listed on our online shop or blog are available for phone order by contacting our Moreland Ave. shop here in Atlanta. To place a phone order, call 404.880.0402 ext #2. Sales associates are available between regular store hours to assist you in ordering. Once your phone order has been placed, you will receive an email tracking notification within 24 hours of placing order.
Phone orders placed before 12:00 pm EST will be shipped out same day, or the following Monday (if placed on a Saturday or Sunday). Orders placed after 12:00 pm EST will ship out the following business day.
How do I make a return?
Online returns are easy. If for any reason you are unhappy with an item that you purchased from WishATL.com, you may return it within 10 days of receiving the item for either an exchange or a store credit. To make a return or exchange you must fill out the “returns” form that was in your original shipment and include the completed form in your return package. You may ship the package to our returns department at:
Attn: Returns Department
447 Moreland Ave NE
Atlanta, GA 30307
We recommend that you ship it via a trackable and insured method back to our warehouse as Wish cannot be held responsible for returned packages that were lost in transit prior to our receipt. Please specify, what item you are returning as well as what item(s) you would like in exchange. If you would like a store credit you can select “Store Credit”. All store credits issued will only be valid for redemption in our online shop, WishATL.com, and are valid for one year from the issue date.
Items must be returned in the following condition:
- New Condition
- Unworn, unwashed, unaltered
- Tags must be attached
If you are returning shoes or other footwear, the original box must be included, free of damage and shipping labels.
Can all brands be shipped internationally?
No, per the request of some of our brands, the following can only be shipped to the countries listed below:
Vans, Vans OTW, Vans Vault (only ships to the US)
Converse (only ships to the US)
What are the store hours?
Monday – Thursday 11 am – 8 pm
Friday – Saturday 11 am – 9 pm
Sunday – 12:00 pm – 7 pm
Monday – Friday 9 am – 5:30 pm
Saturday – Sunday CLOSED