Shipping & Returns
Shipping and Handling:
All Continental U.S. orders placed Monday – Friday before 12:00 pm (Eastern Standard Time) will ship out same day. Any orders that are placed after 12:00 pm EST will be shipped out the following business day. If an order is placed on a Saturday or Sunday, it will ship out the following Monday (excluding Holidays). All International orders will be shipped out the following business day from when they are placed.
US Ground- $10
US 3 -day Select $15
US 2-day Air $25
As an added protection for our International customers, we only accept PayPal payments for International orders. Our International Shipping rates are as follows below:
USPS Priority Mail 6 – 10 Business Days* $38.00
USPS Express Mail 3 – 5 Business Days* $48.00 *
Depending on your location, you may be held responsible for customs duties and fees on your international order. Additionally, some international orders may receive delays at the destination’s customs office. Unfortunately, Wish cannot control the fees that you are charged at customs, the delays, nor can we predict what they may be. We suggest that you contact your local customs office for additional information. Packages that are returned due to customs hold ups will be refunded to the customer once the items are received back in. Shipping fees will not be refunded.
Brand Shipping Restrictions per the request of some of our brands, the following can only be shipped to the countries listed below:
Vans, Vans OTW, and Vans Vault only ships with US. No International Shipping.
Converse only ships within the US. No International Shipping.
Online returns are easy. If for any reason you are unhappy with an item that you purchased from WishATL.com, you may return it within 10 days of receiving the item for either an exchange or a store credit. To make a return or exchange you must fill out the “returns” form that was in your original shipment and include the completed form in your return package. You may ship the package to our returns department at:
Attn: Returns Department
447 Moreland Ave NE
Atlanta, GA 30307
We recommend that you ship it via a trackable and insured method back to our warehouse as Wish cannot be held responsible for returned packages that were lost in transit prior to our receipt. Please specify, what item you are returning as well as what item(s) you would like in exchange. If you would like a store credit you can select “Store Credit”. All store credits issued will only be valid for redemption in our online shop, WishATL.com, and are valid for one year from the issue date.
Items must be returned in the following condition:
- New Condition
- Unworn, unwashed, unaltered
- Tags must be attached
If you are returning shoes or other footwear, the original box must be included, free of damage and shipping labels.