Shipping and Handling:
All online orders subject to 24–72-hour handling time before shipment occurs. Orders placed either on Saturday or Sunday, will begin processing the following Monday (excluding Holidays). Once shipped, you will receive an email confirmation containing tracking and courier information. Please note, Wish makes no guarantees on shipping timelines. For specific updates on your delivery, please contact the designated shipping courier for details.
International customers are responsible for Customs duties, fees, or tariffs. Additionally, some international orders may be delayed during Customs processing. If Customs delays do occur, Wish suggest you contact your local Customs office/agent for additional information and updates. Packages that are returned due to Customs issues will be refunded to the customer once the product is received by Wish. Shipping fees will not be refunded.
Note: Wish does not ship the following brands internationally:
Converse, Jordan, Nike, Vans Vault
Product other than limited releases (QS) and final sale are eligible for return within 10 days of the delivery date or receipt, if purchased in-store.
Returns are ONLY eligible for store credit less applicable shipping fees and a $10 restocking fee. Returned product will only be accepted if a Return Authorization number has been provided by Wish and is listed with your return. To receive a Return Authorization number, please email firstname.lastname@example.org or click https://shopify.com/9618798/account to initiate self service return request. Returns received without an Return Authorization number will not be refunded or reshipped.
Refunds are only provided if the product is proven to be defective or if you were shipped an incorrect item.
Store credit can be used both online and in-store and are good for up to one year from the date issued.
All sales are final on raffle, final sale, limited release, and promotional/markdown product.
Wish is unable to modify, update, or change an order once submitted. This includes names, address information, or payment. Cancellations for any reason are prohibited and therefore default to our return policy.
Items must be returned in the following condition:
- New Condition
- Unworn, unwashed, unaltered
- Tags must be attached (when applicable)
- If you are returning shoes or other footwear, the original box must be included, free of damage and shipping labels
To request an online return please contact us at email@example.com.
Wish cannot be held responsible for returned packages lost or stolen in transit prior to receipt. Therefore, we recommend that you ship only via a trackable and insured method.
Defective Product / Incorrect Order:
Defects or incorrect orders must be reported to Wish Atlanta within 5 days of delivery.
If you have received a defective item, please contact us at firstname.lastname@example.org with your order number and issue for further instructions.
Shoe boxes may become damaged during transit to and from our facility. Therefore, a damaged shoe box is not considered to be a product defect and will not be refunded.
When returning footwear, DO NOT use the shoe box as the primary shipping box.
All rights to determine a product defective are retained by Wish.
Please contact us at email@example.com or 404-880-0402 with any questions regarding your order or products we carry.