Shipping and Handling:

All orders are subject to 24-48 process time. If an order is placed on a Saturday or Sunday, it will begin processing the following Monday (excluding holidays). You will receive order tracking information for your package once the item has been processed and picked up by the carrier option chosen. 

International Shipping is currently unavailable. We apologize for any inconvenience.

As an added protection for our International customers, we only accept PayPal payments for International orders. Our International Shipping rates are as follows below:

USPS Priority Mail 6 – 10 Business Days* $38.00

USPS Express Mail 3 – 5 Business Days* $48.00

Depending on your location, you may be held responsible for customs duties and fees on your international order. Additionally, some international orders may receive delays at the destination’s customs office. Unfortunately, Wish cannot control the fees that you are charged at customs, the delays, nor can we predict what they may be. We suggest that you contact your local customs office for additional information. Packages that are returned due to customs hold ups will be refunded to the customer once the items are received back in. Shipping fees will not be refunded.

The following can only be shipped to the countries listed below:

Vans, Vans OTW, Vans Vault (only ships inside the US)

Nike, Jordan, Converse (only ships inside the US)

Returns

Online returns are easy, yet please note that returned products are only eligible for online-store credit and refunds are not given unless the item is proven defective or if you were shipped the incorrect item. Items must be returned within 10 days of the original purchase being received by the customer to be eligible for online-store credit. To make an online return or exchange, you must write the return reason on the receipt form that was in your original shipment along with unworn merchandise. Please ship the package to our returns department at:

Wish Atlanta
Attn: Returns Department
447 Moreland Ave NE
Atlanta, GA 30307

We recommend that you ship it via a trackable and insured method back to our warehouse as Wish cannot be held responsible for returned packages that were lost in transit prior to our receipt. Please specify, what item you are returning as well as what item(s) you would like in exchange. All store credits issued will only be valid for redemption in our online shop, WishATL.com, and are valid for one year from the issue date.

In-store returns are just as easy. If for any reason you are unhappy with an item that you purchased in-store, you may return it within 10 days of purchasing the item for either an exchange or in-store credit. Online returns cannot be processed in-store, only in-store returns can be processed in-store. Online returns must be shipped to our warehouse for processing. 

Items must be returned in the following condition:

  • New Condition
  • Unworn, unwashed, unaltered
  • Tags must be attached (when applicable)
  • If you are returning shoes or other footwear, the original box must be included, free of damage and shipping labels

Please note that some products are not eligible for returns. If the item you purchased was labeled final sale, limited release, promotional/markdown, we may be unable to process a cancellation or return for these products. 

All sales are final on raffle, final sale, limited release, and promotional/markdown product. Orders and/or shipping cannot be modified once submitted. In addition, once an order is submitted cancellations for any reason are prohibited and therefore defaulted to our return policy.

Defective Product / Incorrect Order

Defects or incorrect orders must be reported to Wish Atlanta within 5 days of delivery.

If you have received a defective item, please contact us at orders@WishATL.com with your order number and issue. 

Wish Atlanta will not be held responsible for any return packages lost in the mail. Therefore, please keep your postage receipt as proof of postage and value the items at the price in which you paid for the products.

Shoe boxes may become damaged in transit to and from our facility. Therefore, we do not consider a damaged shoe box to be a product defect.

When returning footwear, do not use your shoe box as your shipping box.

All rights to determine a product defective are retained by Wish Atlanta.

 

Returns Contact

Please email orders@WishATL.com or call 
404-880-0402 with any questions regarding your order or products we carry.