Refund policy
To start a return or purchase return label click here. Returns must be within 10 days of delivery date or receipt if purchased in-store.
Original payment will only be provided if the product is proven to be defective and a replacement is not available. All rights to determine a product defective are retained by Wish.
All other returns will be provided through store credit. Store credit can be used both online and in-store and is good for up to one year from the date issued.
All sales are final on raffle, final sale, limited release, and promotional/markdown product.
Pick up orders will be held for 3 days. Orders not picked up will be cancelled and refunded via store credit minus $10 restocking fee.
Wish is unable to modify, update, or change an order once submitted. This includes names, address information, or payment. Cancellations for any reason are prohibited and therefore default to our return policy.
Items must be returned in the following condition:
- New Condition
- Unworn, unwashed, unaltered
- Tags must be attached (when applicable)
Wish cannot be held responsible for returned packages lost or stolen in transit prior to receipt. Therefore, we recommend that you ship only via a trackable and insured method.
Defective Product / Incorrect Order:
Defects or incorrect orders must be reported to Wish Atlanta within 5 days of delivery.
If you have received a defective item, please contact us at orders@wishatl.com with your order number and issue for further instructions.
Shoe boxes may become damaged during transit to and from our facility. Therefore, a damaged shoe box is not considered to be a product defect and will not be refunded.